Privacy Policy • Level Up HBOT
Your Privacy
Matters to Us
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data at Level Up Health & Wellness.
Last Updated: January 2025
Our Privacy Principles
These core principles guide how we handle your personal information and ensure your privacy is protected throughout your wellness journey with us.
Data Protection
We use industry-standard security measures to protect your personal information
Transparency
Clear information about what data we collect and how we use it
Your Control
You have rights to access, update, and delete your personal information
Minimal Collection
We only collect information necessary to provide our wellness services
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Schedule appointments or consultations
- Create an account or membership
- Fill out health intake forms
- Contact us via phone, email, or our website
- Subscribe to our newsletter or marketing communications
Types of Personal Information
Contact Information:
- Full name
- Email address
- Phone number
- Mailing address
Health Information:
- Medical history relevant to HBOT
- Current medications
- Health conditions and contraindications
- Emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website or search terms
- Device type and operating system
Health Information Protection
We treat all health information with the highest level of confidentiality and security, following healthcare privacy best practices even though we are a wellness facility.
How We Use Your Information
Primary Uses
Service Delivery
Providing safe and effective HBOT and VIBE Bed therapy
Safety Screening
Ensuring treatments are safe based on your health status
Appointment Management
Scheduling, reminders, and session coordination
Billing & Payments
Processing payments and managing memberships
Communication
Responding to inquiries and providing updates
Emergency Contact
Contacting you or emergency contacts if needed
Marketing Communications
With your consent, we may use your contact information to send you:
- Wellness tips and educational content
- Special offers and promotions
- Updates about new services or treatments
- Newsletter and health-related information
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Information Sharing & Disclosure
Our Commitment
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is fundamental to our business.
Limited Sharing Circumstances
We may share your information only in these specific circumstances:
- With your explicit consent: When you authorize us to share information
- Service providers: Trusted vendors who help us operate our business (payment processors, appointment systems)
- Legal requirements: When required by law, court order, or government request
- Emergency situations: To protect health and safety in urgent circumstances
- Business transfers: In the event of a merger, acquisition, or sale of assets
Service Provider Safeguards
Any third-party service providers we work with are required to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.
Data Security & Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
Encryption
Data encrypted in transit and at rest
Secure Storage
Protected servers and databases
Access Controls
Limited access to authorized personnel only
Monitoring
Continuous security monitoring and updates
Staff Training
Regular privacy and security training
Secure Networks
Protected Wi-Fi and network infrastructure
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Health-related information may be retained longer as required by healthcare regulations and best practices.
Security Incident Response
In the unlikely event of a security incident, we will promptly investigate, take corrective action, and notify affected individuals as required by law.
Your Privacy Rights
Your Rights Include
Access
Request a copy of the personal information we have about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request your data in a portable format
Opt-Out
Unsubscribe from marketing communications
Contact
Contact us with privacy questions or concerns
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days and may need to verify your identity to protect your personal information.
hello@leveluphbot.com
(610) 310-2599
Cookies & Website Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand website usage and improve our services
Preference Cookies
Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
Additional Information
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Governing Law
This Privacy Policy is governed by the laws of the Commonwealth of Pennsylvania. Any disputes related to privacy matters shall be resolved in the courts of Berks County, Pennsylvania.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at hello@leveluphbot.com or (610) 310-2599
Questions About Your Privacy?
We're committed to transparency and protecting your privacy. If you have any questions or concerns about how we handle your personal information, we're here to help.
Visit Us
Discuss privacy in person
Bechtelsville, PA
Your Privacy is Our Priority
We're committed to earning and maintaining your trust through transparent privacy practices and robust data protection measures.
Contact Our Privacy Team